Frequently Asked Questions
What sizes do you offer?
We offer sizes from S to 3XL in a unisex relaxed fit. Check the size guide on each product page for detailed measurements. When in doubt, size up for a more oversized streetwear look.
How long does shipping take?
All our items are made-to-order, which means production takes 5-10 business days. After that, shipping typically takes 3-7 business days depending on your location. You'll receive a tracking number by email once your order ships.
Do you ship worldwide?
Yes! We ship to over 200 countries worldwide. Shipping costs are calculated at checkout based on your location.
Is free shipping available?
Yes — free shipping on orders of 3 or more shirts! Mix and match any designs.
What is your return policy?
Since all items are made-to-order and produced specifically for you, we cannot accept returns or exchanges. However, if your item arrives damaged, defective, or incorrect, we'll send you a free replacement — just contact us within 14 days of delivery with photos.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Klarna (pay later / instalments), Apple Pay, Google Pay, and more.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status by logging into your account.
Are your products sustainable?
Yes! We're committed to sustainability. All our products are made-to-order to reduce waste — we don't produce excess inventory. Our inks are eco-friendly and our packaging is minimal and recyclable.
What is the print quality like?
We use high-quality DTG (Direct-to-Garment) printing on premium cotton tees. The prints are vibrant, durable, and won't crack or fade after washing. Follow the care instructions on the label for best results.
Can I cancel or modify my order?
Since production starts quickly, please contact us within 24 hours of placing your order if you need to make changes. After that, we may not be able to cancel or modify it.
How do I contact you?
DM us on Instagram @yokai.archives. We typically respond within 24 hours.